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    Customer orientated company delivering training in ALL areas of customer service and sales, from shop floor to senior management. Tailored workshops to suit all ...
    coaching4
    communication4
    Appraisal3
    recruitment3
    Change3
    Balance2
    Challenge2
    Confidence2
    champions2
    conflict resolution2
    Anger management2
    attitude2
    complaints2
    Case studies2
    behaviour2
    business writing2
    aggression1
    body language1
    assertiveness1
    cold calling1
    call centres1
    Belbin1
    assessment centres1
    closing the sale1
    contact centres1
    clear writing1
    call control1
    angry customers1
    basic grammar1
    call planning1
    avoiding escalation0

    www.scc-ltd.net - 2009-02-14

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